Frequently Asked Questions (FAQs)
Which are the forms of payment accepted?
- Debit and credit card (up to 6 months without interest)
- Deposit in bank account
- Bank transfer (the product is reserved for only 24 hours until the receipt is sent, then the order is cancelled)
- Store deposit
What shipping method do you have?
All our orders are shipped via DHL EXPRESS, FEDEX OR ESTAFETA.
We make national and international shipments.
How much does shipping cost?
National shipments (Mexico) from 1100 pesos are free.
International shipping is free with the purchase of three sets or more. Less than three sets for international shipments the cost is approximately 700 Mexican pesos.
How long does shipping take?
National shipments are made the business day after the purchase. Tracking number is provided to know delivery date that varies according to your zip code. The average delivery time of 3 to 6 business days.
Shipments are made from Playa del Carmen, Quintana Roo, Mexico.
If the product is made under the “on request” modality, it will have a maximum shipping time of 14 business days.
It should be noted that delays can currently be registered in the parcel due to the contingency of COVID 19. You can check the policies of each parcel in the section on COVID 19 and shipments.
It is very important to provide correct address and mobile number so that the courier can contact you for delivery.
Return and Refund Policy
For products with manufacturing defects, returns are accepted within three (3) calendar days of receiving your package.
The total amount is refunded upon return of the product, or a change is sent in the same way.
Claims about receipt of shipments:
all complaints about the delivery of the package must be sent in writing to email@example.com within thirty (30) days from the date the shipment was made, in the absence of this claim in writing, KAUNIS HANDMADE JEWELRY shall be released from all liability.
What is the handling of personal data?
We follow a strict policy of confidentiality with your data and we request your permission if you want to be part of our database to access discounts and special promotions.
We do not share your data with any third-party applications. You can also check all the terms of service in the corresponding section at the beginning.
Contact email firstname.lastname@example.org
Whatsapp +52 984 213 6052